Returns and claims

Write to bonjour@artzaman.fr attaching photographs of the parcel and of the print, along with the order number. A photograph of the packaging before it is opened is worth more than any description.

• Broken glass, a dented frame, a mat marked on arrival.
• A printing fault: a line, a band, a manifestly wrong tone, a crop that does not match the one announced.
• A mistake by the house: wrong print, wrong size, wrong mat or moulding.
• A parcel lost by the carrier: the house makes the claim and reprints.

In all these cases the print is remade and reshipped at no cost. The house does not ask for the damaged copy to be returned, unless the carrier requires it for its own claim.

• A change of mind: each print is made to order, and the right of withdrawal does not apply (terms of sale, article 9).
• A delivery address entered incorrectly by the buyer: reshipping is at their cost.
• A parcel refused at customs, outside the European Union, for unpaid import duties: return costs remain with the recipient.
• A difference in tone between screen and paper, inherent to printing.

Nothing above restricts the statutory warranty of conformity or the warranty against hidden defects, which apply at no cost under the conditions set by law. What the house adds here is added; nothing is taken away.

The consumer mediator to which the house is affiliated may be referred to free of charge: To complete — the name and address of the mediator, and its website end of the item to complete. The European online dispute resolution platform is also available.